The Information & eGovernment Authority (iGA) and the Ministry of Transportation and Telecommunications (MTT) renewed service delivery of identity cards to citizens and residents processed after conducting the service through the National portal Bahrain.bh. The three-year agreement aims to improve government ID card services customer experience by simplifying and speeding up procedures.
Al-Qaed added that the move towards automation of ID card services comes with the support of the Minister of Interior, Lt. Gen. Rashid bin Abdulla Al Khalifa, who has always guided the iGA to ensure that government services are accessible to all segments of society through online channels.
Shaikh Bader said: “We are pleased to sign this agreement with the iGA, to help achieve Bahrain Post’s high level objectives of strengthening cooperation with the Kingdom’s ministries and government agencies, raising the quality of services, and identifying areas for further joint projects that serve the public, in line with the Kingdom’s economic vision, which is aimed at enhancing the overall level of quality and excellence and supporting Bahrain’s various economic activities.” He said that this fruitful partnership with the iGA, which supports the electronic delivery of ID cards through Bahrain Post’s express mail service, is being carried out by post offices located in all governorates.
The partnership between the iGA and Bahrain Post, aim is to enhance cooperation between the two parties and offer the service of postal delivery of ID cards to addresses specified by beneficiaries, following their electronic processing via the National Portal, bahrain.bh. The automated service saves citizens and residents, time, effort and money. The system is able to process multiple requests at the same time and in the event that the delivery item cannot be received by its owners, they will be notified to consult the post office to receive it.